Network Troubleshooting Guide for Focus POS

STANDARD FOCUS NETWORK SETTINGS

NETWORK OR INTERNET PROBLEM?

NETWORK TROUBLESHOOTING

1. How many stations are having an issue, and which ones?

   • If only one workstation is having the issue, reboot the workstation.

   • If there are multiple stations having an issue the problem most likely is with the switch or router. Reboot both devices.

   • Are the stations still able to run Focus normally?

     • The station has a network connection and is able to talk to other stations on the LAN.

2. Check the physical connection.

   • Physically remove the plastic cover from the bottom of the monitor.

   • Locate the LAN port.

   • Check to ensure the green and amber lights located at the bottom of the LAN port are on or flashing.

     • If the lights are not on, the cable is not providing a network connection to the station.

       • Are all network cables connected to:

         • The workstation?

         • The wall jack?

         • The switch/router?

       • If all cables are connected, try reseating the network cables to ensure they are plugged in securely.

       • Once all cables have been checked and all other settings are correct the problem could be a faulty network cable, network jack or switch. A technician may need to go on-site to determine the specific issue.

3. Check the network adapter settings in Windows.

   • Plug in a keyboard.

   • Press the Windows key and the letter E at the same time to open Windows Explorer.

   • Navigate to the Control Panel > Network Connections.

   • Locate the Local Area Connection and check the status listed below.

     • If the status is Connected the adapter is working and is getting a network connection.

       • Ensure the network settings are correct.

         • Verify the network settings from another station that is currently working. Most networks are setup as 192.168.101.x however some sites can be different.

         • Tap on the Local Area Connection to highlight it.

         • Select the Menu key from the keyboard to bring up the menu options for the LAN.

         • Select Properties from the menu.

         • Find Internet Protocol (TCP/IP) listed and tap to highlight it then select the Properties button to the bottom right hand side.

         • If all network settings match that of any other station on the network that is currently working, there may be an issue with the physical connection or the switch it is connected to.

           • Reboot the network switch and/or router. If the problem still persists a technician may need to go on-site to determine the specific issue.

     • If the status is Not connected the network cable is connected however not receiving a network connection.

       • Verify the network line connects back to the switch and/or router.

       • Replace the network cable to ensure a proper connection.

     • If the status is Network cable unplugged the workstation does not see the network cable physically plugged into the workstation.

       • Verify the cable is connected both to the workstation and the wall.

         • If the cable is plugged in, try reseating the cables to ensure they are secure.

       • Replace the network cable.

     • If the status is Disabled the network adapter is disabled in Windows.

       • Tap on the Local Area Connection to highlight it.

       • Select the Menu key from the keyboard to bring up the menu options for the LAN.

       • From the menu, select Enable to activate the network adapter.

       • Verify the station becomes visible on the network.

4. Check the network switch and/or router.

   • Verify that all devices connected to the switch/router have a corresponding light currently lit up on the device.

   • Reboot both the switch and the router.