Missed Tip Package - How to Charge a Tip After Settling a Batch – Focus POS California

We all know that once a credit card batch has been settled, those transactions can no longer be adjusted from Focus. For end users using traditional swipe, there is a way to still charge a card that was previously ran using the Payment Reapply function.

The package named 'Missed Tip' combines ringing in a $0.01 menu item that reports to the NS-ADJUSTMENT report group and then goes to Payment Reapply. Below are the steps that a customer would use when using this functionality.

1. From Focus Order Entry navigate to the Functions canvas.

2. Select Missed Tip from the Financial column.
A menu item will be rang in for $0.01 and the Payment Reapply screen will pop up.

3. Select the date in the top left corner the credit card was originally charged on.

4. A list of transactions from the business day will populate.

5. Find the transaction, highlight it and then press the Ok button.

6. A warning will pop up asking you to confirm you wish to apply the selected credit card to the transaction. Select the Yes button to continue or No to cancel.

7. A box will pop up allowing you to confirm the amount being charged. Since we want to charge the penny, just press the Ok button to continue.

8. The card will be charged for $0.01.

9. Once the card is approved you may go into Edit Tips to input the tip amount. Most will adjust the tip to be $0.01 less so the amount charged to the customer is the actual amount they tipped.

The purpose behind this is mainly to get the funds to the restaurant/bar so they are not paying out tip money that they never received funds for. Keep in mind how they are ringing these may also affect their reporting. If they want it under the server/bartenders name then they may need to do it under their number which does not traditionally have access to this functionality.

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