530 AuthenticationError "No Ticket" when registering First Data Credit account

BACKGROUND

FOCUS supports Datawire self-registration for First Data Cardnet boarded accounts. Part of the self-registration process requires that FOCUS pass the Merchant Number and Terminal # to a registration URL operated by FirstData/Datawire. After sending these two values, Datawire replies back with a Datawire ID which is then stored by FOCUS and used for subsequent transactions.

PROBLEM

When attempting to use the Register function in Credit Card Direct on a First Data Cardnet EDC configuration, you may be presented with a pop-up error message indicating:

530: 'AuthenticatioError' StatusCode returned by server: No ticket.

This indicates that the Merchant Number and Terminal # specified are not configured for self-registration with First Data Datawire.

RESOLUTION

You must contact the entity who issued the Merchant Number and Terminal # and provide them with the following options for resolution:

1. Reset the Merchant Number & Terminal # combo for self-registration (preferred)
2. Provide you the Datawire ID (DID) and manually enter that value into the Datawire ID field in FOCUS Setup > Miscellaneous > Credit/Gift/Loyalty/Customer > Credit Card Direct > First Data Options > Registration/Activation Information > Datawire ID
   1. If using this option, you will also need to specify the IP Address (Primary Discovery) and IP Address (Secondary Discover) URLs
      1. Primary Discovery: https://vxn1.datawire.net/sd
      2. Secondary Discovery: https://vxn.datawire.net/sd