The Cash Rounding feature in Focus allows the amount of the guest check to be rounded to the nearest amount specified. However, in certain situations, you may need to go back into the check and void it off completely. This works as normal when using the Cash Round option, but if the Cash Round is a negative amount, the check cannot be voided off due to an Over-Tender and Check Save Negative Balance error.
Example - If a check is rung in for a total amount of $14.82 ($13.50 subtotal + specified tax of $1.32) and you cash out the check, this will round the total down from $14.82 to $14.80. See Closed Check Example Below:
As you can see above, the Cash Rounding is -.02 bringing the check total to $14.80. If a customer comes back or the server needs to void the check completely because of a mistake, voiding off the items (after voiding the cash Payment), will not be allowed due to the check being over-tendered. Example Below:
Now that the check items cannot be voided off due to the Over-Tender, the easiest way to get rid of this check would be to add a few cents to the total due. Cash Rounding in this example is set to the nearest 5, meaning Nickel. Since the original total balance due was $14.82, it rounds down to $14.80. If the total balance due was $14.83, it would round UP, therefore creating a positive balance to get to $14.85. When there is a positive Cash Round, the items on the check can be voided as normal and cashed out to Exact Cash with a zero balance.
In this example, you now have $14.80 on the check. Voiding the payment does not change the original balance due back to $14.82, since the Exact Cash amount with the -.02 Cash Round was $14.80. At this point, you only need .03 to get the check total to $14.83, which will round it up to $14.85. Your goal is to get the total cents due to .03/.04/.08/09 to successfully add a positive (UP) Cash Round to the check.
- Find an Open Food button (preferably one that does not fire to the Kitchen) and enter your Variable Priced item so you can get to a total cents due of .03/.04/.08/09. You can choose to name this item whatever you wish, or what the customer may want to see on this closed check. In this Example, "Check Adjust" is the name of this .03 item:
- Now that your check has a total cents due($14.83) that will round up to the nearest nickle, you must Exact Cash out the check so the Cash Rounding can round UP to its nearest nickel and save to the check.See Example Below:
- With the check now tendered at $14.85 with a positive (UP) Cash Round, you can now go back into this closed check and Void off the Payment and Items getting the Balance Due to $0. You can then tender the check to Exact Cash, removing it and closing it out as normal.