Create Help Files for Common Processes

Create Help Files for Common Processes

Create a Help Desk Canvas to avoid common support calls by utilizing the recipe function in Focus menu items

• Process
  • Step 1: Save the Help Desk files in the Images folder on the Focus computer
    • The files are available on the Dealer Portal in the Database folder
  • Step 2: Import the menu.txt into the Focus database
    • Place the menu.txt from the Help Files folder into the Focus folder on the Focus computer
    • Navigate to Menu > Menu Items > Tools > Import
    • Make sure the file name is C:\Focus\menu.txt
    • Select OK
  • Step 3: Create a Menu Item Filter for the Help Files
    • Go to Find
    • In a blank filter enter the name "HelpFile"
    • Enter lm in the Sort Field
    • Select Save & Find
  • Step 4: Create Packages for Each Help File
    • Navigate to Order Entry > Packages
    • Name Package according to desired Help File
    • Command1 = ItemInformation
    • Menu Item = Desired Help File
    • Type = Recipe
  • Step 5: Repeat Step 4 for all desired Help Files
  • Step 6: Place Packages on Focus Help Canvas

Note: If you don't want to create packages for all the Help Files you can place the Menu Items on a canvas and put the Item Information package on the canvas as well. This will require the customer to select the Item Information and then the respective Help File.