Certain FocusPOS functions rely on an Internet connection to the process. These include:
- Credit card processing
- Email reports
- MyFocus polling (as well as MyFocus Mobile)
- Loyalty processing
- Gift card processing
- Above-store reporting & polling (Ctuit, QSROnline, Avero etc.)
Often, interruptions in internet connectivity may cause your FocusPOS system to lose it's connection to the internet. The information below will allow you to test to see if you have an Internet connection.
The most common cause of a loss of Internet connectivity is your internet service provider having an outage. Other times, your network equipment may need to be power-cycled.
If the results below indicate that your FocusPOS system is currently disconnected from the internet, you should contact your Internet Service Provider before contacting the FocusPOS Helpdesk. Your Internet Service Provider will be able to tell you if there is an outage and how to proceed. If you are unsure who your Internet Service Provider is, contact your ownership or look on your Internet Modem for contact information. The Focus POS California Helpdesk CANNOT tell you who your Internet Service Provider is.
Common Southern California Internet Service Providers are:
- Frontier -(800) 921-8101
- Spectrum -(855) 757-7328
- Cox Communications - (866) 272-5111
CHECK TO SEE IF YOUR FOCUSPOS SYSTEM IS CONNECTED TO THE INTERNET
If you suspect a POS station is currently offline and unable to access the internet, the first place to start is with a simple ping test.
- Tap on the time in the upper right corner of the login screen (above where you enter the access code)
- Select the Internet tab (third from the left) and hit Ping
- Below is an example of a successful Ping Test:
Pinging www.google.com with 32 of data: Reply from 18.104.22.168 bytes=32 time=19ms TTL=128 Reply from 22.214.171.124 bytes=32 time=15ms TTL=128 Reply from 126.96.36.199 bytes=32 time=22ms TTL=128 Reply from 188.8.131.52 bytes=32 time=17ms TTL=128 Ping statistics for www.google.com Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>, Approximate round trip times in milli-seconds: Minimum = 15ms, Maximum = 22ms, Average = 18ms
- If your Ping Test is coming back unsuccessful (Received not equal to 4), below are some common troubleshooting techniques:
- Contact your Internet Service Provider and check to see if there is an outage.
- Reseat the network cable at both ends (the station and the wall or switch).
- If connected to a switch, verify the switch has power and test in another port
- Reboot the station
- Reboot the router and modem