FocusLink: Connector Check Sync Service

FocusLink: Check Sync Service

Background

FocusLink intelligently syncs all check activity between your store-level Focus POS system and the FocusLink Cloud. This check sync service allows your FocusLink Cloud products to know of every check transaction that is being conducted at the store-level. 

Dependant Products

The following FocusLink products depend on the Check Sync Service

• @table
• FocusON
• FocusKitchen
• Focus Online Ordering
• MobilePay
• FocusLink Transact API

Troubleshooting

FocusLink Check Sync Service is made aware of store-level checks by way of the Mobile Check Save function in Focus POS.

You need to confirm that Mobile Check Save is enabled in your store-level Focus System.

1. In Focus Setup, navigate to Miscellaneous > General
2. Locate the Mobile Check Save option at the bottom of the page
   
3. Confirm that it is checked.
4. If previously unchecked, check the option and restart all Focus POS workstations
5. If the option was checked, it is possible that the FocusLink Connector is unaware of the Mobile Check Save status. Restart the FocusLink Connector as outlined here: FocusLink: Connector