FocusLink: Connector Datafeed Polling

FocusLink: Datafeed Polling

Background

Datafeed Polling is the function that sync's your store-level configuration to the Cloud. FocusLink relies on the store-level configuration to provide up to date menu info, employee info, time card info and base configuration information to various parts of the FocusLink Solution.

Dependant Products

The following FocusLink products depend on the Cloud Communicator

• Focus Online Ordering menu sync
• FocusLink Transact API
• FocusData Sales & Timecard Reporting

Troubleshooting

The Datafeed Polling service relies on the Secondary Datafeed service in Focus POS being enabled.

If the Datafeed Polling service is not enabled, FocusLink Connector will be unable to sync changes from the store to the Cloud. This is bad.

First, confirm that Secondary Datafeed is enabled. Contact your Focus POS Support Representative and have them confirm that Secondary Datafeed is enabled. Due to several complexities, it is not recommended that end users attempt to enable Secondary Datafeed. If you are unable to contact your Focus POS Support Representative, you may contact us to help remedy the problem here.